Frequently Asked Questions (FAQ)

Orders

When will my order ship?

All items are made to order. Most orders are processed within 2–7 business days before shipping.

How long does delivery take?

Most U.S. orders arrive within 3–7 business days after processing. Delivery times may vary depending on location and carrier delays.

Do you ship internationally?

At this time, we only ship within the United States.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive an email with tracking details.

Can my order arrive in multiple packages?

Yes. Some items may ship separately depending on the product type or fulfillment location.

Products

Are your products made to order?

Yes. Each item is created after you place your order, which helps reduce waste and overproduction.

Will the product look exactly like the photos?

We do our best to display products accurately. Slight variations in color or placement may occur due to screen settings and the production process.

How should I care for my products?

Care instructions vary by item. Please check the product description for specific care details.

Changes & Cancellations

Can I change or cancel my order?

If your order has not entered production yet, we may be able to help. Contact us as soon as possible after placing your order.

I entered the wrong shipping address. What should I do?

Please contact us immediately. If the order has not shipped, we’ll do our best to update the address.

Returns & Refunds

Do you accept returns?

Because items are made to order, returns are generally not accepted unless the item arrives damaged, defective, or incorrect.

What if my item arrives damaged or wrong?

Please contact us within 7 days of delivery with your order number and photos of the issue. We’ll work quickly to make it right.

When will I receive my refund?

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or card provider.

Contact

How do I contact you?

Use our store contact page or email us with any questions. We’re happy to help.